FAQ's
1) Orders & Customization
Can I cancel or modify my order after placing it?
Because all our kurtis are custom manufactured and made-to-order specially for you, we can’t accommodate cancellations and modification in your order
How do I know my correct size?
We provide a detailed sizing chart on every product page to help you find your perfect fit. We highly recommend measuring yourself before placing an order to enjoy a flawless made-to-order experience.
2) Manufacturing & Delivery
Why does it take 8–12 business days to process my order?
We believe in conscious fashion. When you place an order, our artisans start crafting that specific kurti just for you. The custom manufacturing, tailoring, and rigorous quality check pipeline takes 3 to 5 business days, resulting in a total processing time of 8 to 12 business days to reach your order to you.
How long will shipping take once dispatched?
Once your outfit leaves our design studio, transit generally takes 2 to 5 business days depending on your location. Metro cities typically experience faster delivery times, while remote regions may take slightly longer.
Do you offer Free Shipping?
Yes! We are happy to offer complimentary Free shipping across India on all orders with a total cart value of ₹2,500 and above. For orders below ₹2,500, dynamic shipping rates apply and are calculated at cart.
Do you ship internationally?
Currently, Niitra only fulfills and ships orders within India. We do not offer international shipping at this moment.
3) Payments & Security
Do you offer COD?
Nope! currently we don’t offer COD. All orders are final and prepaid.
What payment options do you support?
We accept all major credit cards, debit cards, UPI payments, Net Banking, and popular digital wallets via our secure payment gateways.
Is it safe to use my card details on your website?
Absolutely. Our website runs on a highly secure architecture, and all payments are processed through end-to-end encrypted payment gateways
4) Returns, Exchanges & Support
What is your return/exchange policy?
Since our items are handcrafted and made-to-order, we don’t accept returns or exchanges. There are exception only if the product arrives damaged, defective, or if the wrong item/size was sent to you, in that case we can offer exchange.
What should I do if I receive a damaged or wrong product?
Don’t worry, we’ve got you covered. Please email us at contact@niitra.in within 48 hours of receiving your package. Ensure you include your Order ID along with clear unboxing photos or videos showing the outer packaging and the defect.
Still have questions?
Our dedicated customer care team is here to guide you.
Email Us: contact@niitra.in
Response Time: Within 24 hours on business days.
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.