Kaleshi Collection is Live Now!Kaleshi Collection is Live Now!

Niitra : Handcrafted Ethnic Wear

SHIPPING & DELIVERY POLICY

Thank you for shopping at Niitra! We strive to deliver your orders in the quickest and most efficient manner possible. Below are the terms and conditions that constitute our Shipping & Delivery Policy.

1. SHIPPING DESTINATIONS

  • Domestic Shipping (India): We ship to all serviceable pin codes across India, including Tier 1, Tier 2, and Tier 3 cities.

  • International Shipping: At the moment, we do not offer international shipping. We only fulfill and deliver orders within India.

2. PROCESSING & DISPATCH TIMELINES

  • Specially Crafted for You: When you shop for kurtis from our store, we don’t just pull them off a shelf—we start making each piece specially just for you. The custom manufacturing and tailoring process takes 3 to 5 days to ensure the highest quality.

  • Transit & Shipping Timelines: Once dispatched from our facility, shipping takes an additional 2 to 5 days to arrive at your doorstep, depending entirely on your regional area and location accessibility.

  • Total Processing Timeline: Accounting for curation, tailoring, strict quality checks, and packaging, all orders are manufactured, processed, and packed within 8 to 12 business days following your order confirmation.

  • Operating Schedule: Please note that our design studio and fulfillment pipeline do not operate on Sundays and national public holidays. Your patience allows our artisans to craft the perfect fit! 

3. SHIPPING METHODS & DELIVERY TIMELINES

To maintain speed and consistency, we utilize an optimized premium shipping tier through our courier partners:

  • Standard Delivery: Estimated delivery within 2–5 business days across India.

  • Metro Cities (e.g., Delhi NCR, Mumbai, Bengaluru, Hyderabad): Typically delivered within 2–4 business days.

  • Rest of India & Remote Regions: May take up to 5–7 business days depending on regional accessibility.

Note: Delivery timelines are estimates provided by our logistics partners and may occasionally vary due to external factors.

4. SHIPPING COSTS & CASH ON DELIVERY (COD) FEES

  • Shipping charges are calculated dynamically at cart page based on your delivery destination and order total.

  • Free Shipping: We are happy to offer free shipping on all orders with a total cart value of ₹2,500 and above.

5. ORDER TRACKING & NOTIFICATIONS

The moment your package is dispatched from our warehouse, our system automatically triggers a real-time tracking link sent to your registered Email and/or WhatsApp.

  • You can monitor every milestone of your package—from transit checkpoints to when it is officially marked “Out for Delivery.”

  • Alternatively, you can track your package directly on our website by visiting our Track Your Order page and entering your Order ID.

.

6. ADDRESS INTEGRITY & ACCURACY

Please double-check your shipping address, landmark, and phone number carefully during checkout. Niitra is not responsible for misdeliveries, lost packages, or severe delivery delays resulting from incorrect or incomplete address details provided by the customer.

7. UNFORESEEN DELAYS

While we work tirelessly to ensure timely delivery, unexpected events such as extreme weather conditions, carrier logistics disruptions, or regional festivals can occasionally cause delays. In the rare event of a prolonged delay, our customer care team will actively update you with revised delivery timelines.

8. FAILED DELIVERY ATTEMPTS & RETURN TO ORIGIN (RTO)

Our courier partners will make up to 3 delivery attempts to reach you. If a delivery fails consistently because:

  • The customer was unavailable or unreachable after multiple contact attempts,

  • The delivery was refused without a valid reason,

  • Or the address provided was incorrect,

The package will automatically be marked as RTO (Return to Origin) and sent back to our warehouse. For any re-shipping requests on RTO packages, the customer may be required to clear an additional re-shipping fee.

9. DAMAGED OR LOST SHIPMENTS

If you receive a package that is visibly damaged or tampered with at the time of delivery, please refuse to accept it and take a clear photograph. If you notice any damage after opening your package, contact us immediately at contact@niitra.in or send message via Contact Us page within 48 hours with:

  1. Your Order ID

  2. Clear photos/videos of the outer packaging and damaged product.

We will coordinate with our shipping partners to initiate a swift replacement or resolution.

NEED HELP WITH A SHIPMENT?

If your order has not arrived within 7 business days of placing it, please reach out to us so we can investigate it with our logistics network:

  • Email Us: contact@niitra.in 

  • Response Time: Within 24 business hours.

  • Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.